Manager I, Customer Service for Spares Services

  Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.   Job Purpose: As a Level 1 Customer Service Manager, you will serve as the primary interface between the company and our key semiconductor manufacturing customers in Japan.  You will bridge the gap between complex technical Field Service Engineering (maintenance, upgrades/retrofit, refurbish, parts logistics) and Account Sales.  Your goal is to eliminate customer tool down, maximize customer uptime, ensure high spares services fulfill rate, order fulfillment, new service sales opportunities (PM, retrofit, refurbish, spare parts) to reach revenue target and maintaining customer satisfaction.     Key Responsibilities: Customer Relationship & Escalation Management: Integrated Solutions : Active participation in account team in understanding customer