Manager, Customer Success, INTL

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A Day in the Life As the Manager of Customer Success for Toast International, you will lead, coach, and manage a team of individual contributor Customer Success Managers spanning multiple international regions. This role requires a highly adaptive leader who thrives in a "scrappy with less" environment and isn't afraid to treat the function as a beautiful fixer-upper. Operating within a rapidly growing international division, you will have your hands directly in every country we operate in. You will be an incredibly hands-on leader, maintaining a close connection to our active book of business, actively jumping on the phone or chat to assist with escalations, and working against the clock to support team members across global time zones (ranging from EMEA to Australia). What You'll Do (Responsibilities) Directly manage a team of 7–8 international CSMs to provide a best-in-class customer experience while exceeding growth and retention goals. Partner closely with Sales, Onboarding, and Product leadership (including monthly collaborative syncs with Product Management) to drive the post-live customer journey and capture crucial customer feedback. Act as a highly visible, active point of contact for complex restaurant customer concerns and acute issues, providing direct escalation assistance to yo