Junior IT Engineer

Job Description As our IT Operations Engineer you will be the heartbeat of technical support for our HelloFresh and BeCool teams in Auckland. This role requires travel between the corporate office and distribution centre, necessitating personal transportation and a full-time onsite presence. Responsibilities include extended periods in chilled environments, heavy lifting, and occasional working at heights.   This role is based in Penrose, Auckland and reports to our regional IT Leadership team. You will… Provide fast, effective onsite and remote IT support, keeping downtime to a minimum. Manage the full lifecycle of our IT hardware, from tracking and maintenance to future capacity planning. Own the user lifecycle—managing onboarding, offboarding, and access permissions with ease. Provide reliable IT support for events to ensure everything runs without a hitch. Create and update clear, helpful knowledge documentation for our software and processes. Collaborate with our wider IT teams, vendors, and partners to ensure our support is always aligned with global standards. Champion IT security by implementing and enforcing policies regarding endpoint protection, VPNs, and file permissions. Assist our Infrastructure team in maintaining and troubleshooting our network systems.   You have… Prior experience in a professional IT support role, where you've honed your technical skills. Proficiency in using Generative AI to automate workflows, drive insights, and strengthen quali