IT HelpDesk Analyst

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Because our technology is purpose-built for restaurants, by restaurant people - and increasingly shaped by AI in both what we build and how we build - restaurants can trust that we’ll deliver on their needs for today while investing in the experiences that will power their restaurant of the future. A day in the life (Responsibilities)  As an IT Service Desk Analyst (P2), you will provide autonomous technical assistance across software applications and hardware. Taking ownership of moderately complex issues. Your responsibilities include: Operations: Log, triage, and resolve Level 1/2 incidents via Slack, Email, and ServiceNow while meeting SLA targets. Asset Management: Oversee the IT asset lifecycle including inventory audits, new-hire provisioning, and equipment disposal. Meeting Rooms & Events: Maintain AV/IT equipment in collaboration rooms and provide live technical support for company Town Halls. Knowledge Management: Draft internal troubleshooting guides and run IT onboarding sessions for new employees. What you'll need to thrive (Requirements) Strong hardware and software troubleshooting methodology across macOS