IT Engineer Contact Center

We vragen 10+ jaar Analytische skills Een ondernemende houding We bieden € 5.847 - € 8.353 pm Een uitgebreid arbeidsvoorwaardenpakket Regie op eigen ontwikkeling Waarom ABN AMRO? Bouwen aan de bank van de toekomst Een diverse en inclusieve cultuur Veel interne doorgroeimogelijkheden Terug naar vacatureoverzicht Deel Facebook X LinkedIn E-mail Whatsapp IT Engineer Contact Center At a glance Do you want to design and operate a cloud-based contact center platform that supports critical customer interactions? As a Senior CCaaS DevOps Engineer, you take end-to-end ownership of platform capabilities across NICE CXone, APIs, and telephony integrations. You ensure secure, reliable, and compliant solutions while enabling seamless omnichannel experiences. Your work directly impacts customer service operations and contributes to building scalable, future-ready digital platforms within a sustainability-focused bank. Your job Own the full lifecycle (design, build, run) of CCaaS platform capabilities Develop and maintain integrations between NICE CXone and internal systems Design and support voice and telephony integrations (SIP, call flows, routing) Drive innovation by identifying and implementing new use cases, integrations, and platform capabilities Implement and secure API integrations and gateway solutions Apply modern security patterns such as TLS, OAuth2, and SAML (IdP/SP) Ensure secure API exposure and web/API security controls Embed security, compliance, and audit requirements int