Install Coordinator

Install Coordinator The role of the Install Coordinator is to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office. Represent the company with customers by handling questions or complaints. The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.  Location: Meridian, ID Pay: $22-30/hr Responsibilities:   Professionally answering the phone in a polite, friendly manner.  Advocates for the customer and ensures a quality install experience.  Responsible for returning all customer requests within the same business day.  Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.  Point of contact for dispatch, warehouse, and install team to ensure each project is coordinated smoothly.  Responsible for confirming installations with customers the day before installation and documenting in CRM software.  Manage pending installations weekly by contacting customers and adding notes to CRM software.  Establish customer rapport to ensure the highest levels of satisfaction.  Set up jobs in CRM software and maintain/update customer database with complete and accurate in