BU
Bunq
Amsterdam · Netherlands
Head of Cards Operations
Found on careers.bunq.com · last checked today
About this role
Lead the establishment and scaling of a global card operations function at bunq, a financial services company. You will be responsible for building operational infrastructure that supports millions of users while maintaining seamless service delivery. The role involves designing scalable processes, driving reliability across all customer-facing card services, and transforming operations into a strategic function that identifies and prevents issues before they impact users.
What you'll likely bring
- Experience building and scaling operational functions from the ground up
- Demonstrated ability to design and implement global operational structures
- Track record of driving reliability and performance optimization across complex systems
- Expertise in managing card operations, payment systems, or similar financial services operations
- Ability to establish and monitor key performance indicators across multiple operational areas
- Strategic mindset to transform reactive support functions into proactive intelligence units
- Experience managing fraud prevention, dispute resolution, and customer issue resolution at scale
card operationsglobal scalingfinancial servicesoperations leadershipreliability engineeringfraud managementpayment operations
Why we flagged this
A lower-competition listing
Bunq rarely posts on the big job boards. We found this on their own career page, so it's likely seen by far fewer applicants than a typical listing.