Fraud Ops Expert

We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end. Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️ Take Ownership As our Fraud Ops Expert, you'll own the Fraud Operations process end-to-end, from individual case to systemic fix to AI-led transformation. Own every Fraud Investigation and escalation yourself: you live in the process, handle the hard cases, and make sure no user falls through the cracks. Identify failure patterns, own the structural fixes, and drive AI-led automation that makes fraud ops scale through intelligence rather than headcount. Hold full KPI accountability for speed, accuracy, and user satisfaction, you distinguish structural design flaws from noise, and you don't stop until the fix is permanent.