Enterprise Customer Success Manager

Enterprise Customer Success Manager Full-Time · San Francisco · Adapt 👋 Who We Are Adapt API is a venture-backed startup building the agentic operations layer for Property & Casualty (P&C) insurance. Today, walking into an insurance agency is like stepping into a time machine. Filing cabinets, fax machines, piles of incoming and outgoing mail. What you don't see is that even for the parts that have been "digitized", needless manual work abounds. Few systems communicate directly, leading to endless copy-pasting from emails to various proprietary web portals/desktop apps and back again. Carrier by carrier, process by process, Adapt is bringing each of those manual and error-prone workflows into our comprehensive agentic workflow layer. The implementation details are subject to change, but this is our north star, and the future we envision isn't possible without it. 💥 Why This Role Matters This is not a role where you passively manage a book of accounts. You will own your customer relationships, drive adoption and usage, and protect and grow revenue across Adapt's most complex, highest-stakes accounts. You'll be the first dedicated Enterprise CSM at Adapt — which means you're not inheriting a playbook or a defined motion. You're writing it. You'll define what enterprise success looks like at Adapt. The urgency is real. We have enterprise accounts that are growing fast and need a strategic owner. We have a product that solves a genuine, important problem. What we need is