EMR Business Analyst

Job Summary: As our EMR Business Analyst, you'll work collaboratively with a cohort of clients to support, configure, and optimize their eClinicalWorks environments. We are looking for a strong communicator who can leverage their experience with eClinicalWorks to provide best in class advisory services to our Healthcare clients. Responsibilities (including, but not limited to): ANALYSIS Conduct observations of users in their environment to identify areas for improvement and suggestions for work-flow redesign. Review and coordinate improvement to optimize practice performance metrics and productivity. Generate assessment reports including findings, detailed recommendations, and rationale. Gather requirements from project sponsors and executives. Participate in client discovery and sales calls. ACCOUNT MANAGEMENT Assist clients to plan and manage tasks to support implementations, integrations, optimizations, data migrations and upgrades. Conduct recurring calls to discuss status of tickets and projects. Keep clients informed of new enhancements and settings that will improve their workflows for better patient experience and provide routine updates. Track tasks and maintain project materials and client goals. Communicate with necessary vendors and assist with keeping vendor tasks on track. SUPPORT Serve as an escalation to our internal team for issue resolution. Performs monthly maintenance, SRA requirements, and provide proactive care. Provide remote and onsite issue resolution