Director of Globalization

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is accelerating its global expansion, moving rapidly from our foundational markets to a multi-region, multilingual global platform. We are seeking a highly strategic, operationally rigorous Director of Globalization to own the strategy, platform and execution that will scale Toast from English and our initial localized markets to 10+ well-functioning global languages. Situated within our International Engineering organization, this leader will blend operational execution with technical platform enablement, transforming globalization from a manual service into a seamless, productized capability. You will architect the automated pipelines, tooling, and AI-driven workflows that empower decentralized engineering and product teams to deploy localized experiences natively, with minimal friction.   A day in the life (Responsibilities)  Improve the existing operational playbooks, automated systems and localization frameworks required to rapidly scale Toast's product UX, marketing collateral and legal assets across 10+ languages with zero friction – both internationally and for non-native speakers in English-speaking markets Lead a team of localization program managers, setting direction, operating model and performance standards Define the requirements for internal tooling, APIs, Tran