Customer Success Manager (BRIVITY)

Your Opportunity At  PLACE , we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives. This is  YOUR CHANCE  to be the reason our customers win. As our Customer Success Manager for Brivity, you'll partner with the Success Team Lead to own a portfolio of accounts, drive measurable outcomes, and deliver a customer experience that sets the standard for what great looks like. If you lead with empathy, thrive on accountability, and believe that customer success is a growth strategy, this is your  PLACE . Who Develops You: Success Team Lead What You're Great At You are a relationship builder who holds yourself accountable to outcomes, not just activity. You communicate with clarity and warmth, and you know how to navigate a difficult conversation without losing the customer. You're organized enough to manage a large book of accounts without dropping the ball, and sharp enough to spot patterns in feedback before they become bigger problems. You thrive in fast-moving environments, stay calm under pressure, and you're always looking for a better way to do things. You don't wait to be told what needs fixing. You own it. What You'll Do Own a portfolio of large accounts as the primary point of contact, driving ongoing engagement, retent