Customer Success Manager

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.    Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role We are looking for motivated candidates who thrive in a high growth environment to join our customer success team. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance.  Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!   This is an in-office position located in our Provo, UT office or remote if located outside of Utah. Responsibilities Ensuring prospective and current customers receive the assistance they need from Coalition’s sales, insurance, security and claims teams Answering inbound questions and requests from pr