Customer Service Team Leader

The Customer Service Team sits within the Sales Department and provides customer service, order management and sales administration support to ASICS wholesale customers, sales representatives and internal stakeholders. The Customer Service Team Leader reports to the Customer Service Manager and is based at the ASICS NSW Head Office in Marsden Park.  The Customer Service Team Leader provides day-to-day leadership, coaching and operational support to the Customer Service Representatives, while also working closely with Sales, Logistics, Marketing and Finance teams to resolve issues and improve service delivery.  So, what goes into making that happen? Lead, support and coach the Customer Service Team to deliver consistent, high-quality customer service  Manage day-to-day team workflow, priorities and service levels to ensure customer enquiries and orders are actioned within agreed timeframes  Provide escalation support for complex customer enquiries, complaints, delivery concerns, pricing enquiries and order issues  Oversee the accurate processing of customer orders, returns, stock enquiries, pricing enquiries and delivery status updates  Provide internal sales support to ASICS sales representatives and ensure customer service activity supports sales and business objectives  Monitor team performance, identify training needs and provide feedback to support capability, accountability and service excellence  Maintain strong working relationsh