DE
Dept
Amsterdam · Netherlands
Customer Relationship / Ecosystem Strategist
MidStrategy
Found on job-boards.greenhouse.io · last checked 2 days ago
About this role
DEPT® seeks a Customer Relationship / Ecosystem Strategist to lead loyalty and audience strategy for major global brands. You will develop comprehensive CRM roadmaps and customer experience strategies, translating business objectives into data-driven relationship initiatives. The role involves owning the end-to-end loyalty narrative, managing customer lifecycle strategies, and analyzing behavioral data to optimize long-term brand engagement across complex organizational environments.
What you'll likely bring
- Experience developing loyalty propositions and customer experience strategies
- Ability to translate business goals into sophisticated, data-driven CRM roadmaps
- Proficiency in analyzing customer behavior, preferences, and lifetime value metrics
- Capability to navigate complex corporate structures and defend CRM investments
- Strategic thinking with focus on long-term brand engagement and customer relationships
- Experience managing end-to-end customer lifecycle and audience-first initiatives
CRM StrategyLoyalty ManagementCustomer ExperienceData-DrivenAudience StrategyLifecycle Management