Customer Experience Research Intern

Our Team We believe travel can create citizens of the world. We spark moments of connection and transformation, giving people the freedom to explore openly and shape their own story.   With colleagues from more than 50 countries, our diversity fuels curiosity, insight, and a culture of openness, essential to understanding our travellers and one another.   We work in a flexible hybrid model from our Utrecht HQ and our homes across the Netherlands.   Just as travel is about discovery, we’re looking for people who want to go one stop further, joining a journey that inspires personal transformation through train travel. What you’ll be doing You’ll be joining the Customer Experience team – the people who make sure that travelling with Interrail feels effortless, from the first search to the final destination. And you return from your trip feeling the ‘Interrail effect’. Within CX you'll sit in the Research & Insights team: the small team that turns travellers' questions into evidence colleagues can act on. You'll report to the Lead Research & Insights.   You’ll be involved in research from start to finish – taking a briefing from a Product, Marketing or UX colleague, designing the study, running it, and turning what you find into insights people actually use. Expect to work independently on your own studies, with a mentor close by. This is a research role for Interrail. You'll conduct research on behalf of the company, based on briefings from the Produc