CS Service Coordinator (1 year contract)

CS Service Coordinator (1 year contract) Apply Now In a nutshell Location Hwasung, Korea Team Customer Support Work experience 0-1 year 2-3 years 4-9 years Educational background Other non-technical backgrounds Travel No Workplace type Hybrid Fulltime/parttime Full time Share this job New Job ID: J-00345944 Mission: Take a responsibility to support & improve internal process of CS operation. Provide data, analysis and report on CS operation to help management decision. Main responsibilities: SMS(Service Management System) Call Handling support - Manage all SO from opening to closing including backend process in the Finance SMS Timewriting support - Manage Timewriting process for timely input and correction, till approval Training / guide CS engineers on Call handling and Timewriting User acceptance test (UAT) and Project item to be implemented in PRD Billable labor / part management - All billable labor / material process, price adjustment, quotation, return part handing, etc till billing process in the Finance. CAM(Configuration As Maintained) backlog management - Monitor CAM backlog and update machine configuration by following the procedure. Data analysis and report OSO(Open Service Order) report - Manage all open SOs for timely closing, daily follow up and weekly / monthly report on aged items. TW(Timewriting) report - Follow up Timewriting submission and approval status and weekly report Labor / Part usage analysis - Linked to the monthly finance report, provide deep / d