CRM Specialist

CRM Specialist London, hybrid 3 month FTC WHO ARE WE? DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This is an embedded role working directly within the marketing team of a UK Award winning fintech, based at their offices in Canary Wharf. We're looking for an experienced Salesforce Marketing Cloud specialist to join our CRM team on a flexible contract basis. You'll work hands-on to build and execute campaigns and customer journeys, while collaborating closely with our product, marketing, and content teams to keep projects moving and deliver at pace. We are open to either a 3 month fixed-term contract, or freelance. WHAT YOU’LL DO Build, QA, and deploy email and mobile campaigns and journeys end-to-end in SFMC Design and maintain multi-step customer journeys in Journey Builder Develop and manage automated programmes in Automation Studio Create and maintain dynamic content, templates, and assets in Content Studio Support push and SMS activity via Mobile Studio Write and maintain AMPscript and SQL to power personalisation, segmentation, and da