Client Experience Manager

Job Summary: The CXM will be responsible for building and maintaining strong relationships with our clients, ensuring they derive maximum value from our products and services, and driving client satisfaction and retention. This role requires a proactive approach to problem-solving, a customer-first mindset, and the ability to work cross-functionally with internal teams. The Client Experience Manager is the communication liaison for clients. They must effectively manage client needs, expectations and quickly resolve client issues. Duties and Responsibilities: Act as the primary point of contact for assigned customers, establish and maintain relationships with key decision makers, and guide them through onboarding, adoption, and ongoing support. Conduct regular business reviews (Client Success Plans) to develop a deep understanding of the clients technical stack and business objectives. Identify and communicate opportunities for the client to successfully consume Abacus's products and services and provide tailored solutions that align with their needs. Own day-to-day pipeline management, including lead tracking, qualification, follow-ups, and deal progression from initial contact through close. Proactively schedule and conduct in-person client meetings, when feasible, to strengthen relationships, understand client needs, and drive deal progression. Advocate for the client by collaborating with internal teams to address issues, share feedback, and improve the customer experience