Account Lead (Bilingual Bahasa Indonesia and English)

Lead complex client projects that shape how employees engage, perform and thrive at work. As an account lead at Gallup, you’ll serve as the primary owner of a portfolio of client relationships. In this role, you’ll be accountable for operational excellence, client satisfaction and retention, and account growth. You’ll manage workstreams, develop high-quality deliverables, and ensure an exceptional client experience that earns trust and drives impact. If you communicate clearly, think strategically, and want to make a difference in workplaces and lives, this may be the perfect opportunity for you. What You’ll Do Own project execution by tracking milestones, monitoring budgets, and proactively managing risks and scope changes Build strong client relationships by developing a deep understanding of clients’ businesses, priorities and challenges Serve as the primary adviser to senior client stakeholders, leading conversations, presentations and recommendations with confidence and credibility Review and analyze data, identify insights and define recommendations that align Gallup science with client priorities Identify opportunities to expand or renew project work and communicate them persuasively to business leaders to close deals Contribute to the development of other consultants through feedback, coaching and shared learning Who We Want Proactive communicators who define expectations, align priorities, navigate tough conversations with confidence, and keep clients and stakeholder